1.2 million people are currently active members of the Heathrow Reward loyalty programme.
As the UK’s best-in-class international airport, it’s vital to maintain a sharp commercial edge. The commercial team drives profitability across a range of areas; Property, Retail, Airline Business Development, Marketing and Digital, Surface Access, Customer and Commercial Finance. Commercial are involved throughout a passenger’s journey, from surface access to airside shopping to deciding the airline that operates the route to their chosen destination. When working in commercial you will undertake varied work in different areas of the business. Strong interpersonal skills will help you engage with customers and stakeholders during your time in commercial. Creativity is also key as Heathrow are always on the lookout for the next big idea. Generating income is fundamental, but it is also vital to Heathrow to maintain and improve passenger and customer experiences. To make every journey better.
The commercial team ensures that Heathrow’s commercial offer is always diverse and appealing to our partners as well as our passengers. We look for a very wide range of different skills, for example:
Our commercial team is unique in the way it operates. The opportunities in this space are:
Marketing & Digital: At the heart of giving customers the best digital experience possible with a mission to grow reach, revenue and brand-love through a variety of compelling campaigns.
Property: Managing Heathrow’s on and off airport property and space ensuring HSSE compliance. The overall focus is to maximise income and minimise costs.
Customer & Service Proposition: By understanding the essence of Heathrow’s service and identifying new service propositions. This includes service signatures, service training, engagement events and more.
Surface Access: Working together to get people to and from Heathrow in a safe, efficient, affordable and sustainable way. It includes everything from car parking, car rentals, Heathrow Express and TfL routes.
Airline Business Development (ABD): Primary function is to manage relationships with external stakeholders. ABD is responsible for; Airport regulated charges, Cargo, Airline Business Development and Strategy.
Retail: Working across the business to deliver a ‘distinctly Heathrow’ service proposition that supports commercial growth, and within the team we develop and manage retail products and services targeting key customer segments.
Commercial Finance: Heathrow’s two largest revenue generators are Aeronautical charges and Retail. The commercial finance function is a supporting function to commercial, enabling the business by planning and forecasting to measure and track targets set by Heathrow.
